About Purpose of Position: Customer Engagement Admin Jobs at Anglo American

Job Description:
Portray a professional, customer orientated image of the GSS Employee Services organization
Work as an integrated Employee Services team member with the Employment Data Management and Payroll Execution teams to ensure knowledge transfer
Assist Customers in making more effective use of self-service stations and systems, products, and services
Educate and inform customers on the full range of services rendered by the Global Shared
Staff and operate the Walk In Centre / Contact Centre with regards to:
Current employee queries
Potential future employee queries
Ex-employee queries
Management queries
HR queries
Interface with customers and service providers by providing a first line problem resolution service for the GSS and the Customer
Respond to and investigate Customer queries and problems reported as well as requests (prioritizing as appropriate) e.g. reprinting of payslips, printing relevant payroll documents including leave form requests, etc
Ensure accurate and methodical logging of customer requests on the relevant systems
Receive customer documents to be forwarded to the Employee Data Management team
Verify documents in terms of correctness in terms of the Customer HR policies, procedures, and relevant conditions of employment
Ensure that the correct ES forms are utilized
Manages stakeholders by adhering to service level agreements
Establishes and maintains Business Partner Relationships with the appropriate parties to facilitate the optimal functioning of the Walk-In Centre / Contact Centre

Anglo American Customer Engagement Admin Job Requirements

Anglo American Customer Engagement Admin job requirements are following:-

Qualifications:
Grade 12/ Matric (essential)
Payroll or HR qualification (advantageous)
SAP training
Experience required:

2-4 years working experience in HR or payroll field (essential)
Knowledge of SAP systems (SAP 409, SAP Fusion)
Knowledge of relevant query management system
Legislation pertaining to the payroll environment, i.e., SARS, POPI, BCEA, etc.
Additional requirements:

Fluent in Business English
Excellent verbal and written communicator
Strong aptitude for Microsoft Office and a variety of system related functions, including Query Management and Document Management systems
Strong work ethic and ability to work effectively in a fast-paced environment
Strong interpersonal skills
Strong analytical & problem-solving abilities
Basic planning & prioritising competency
Strong investigative proficiency

Customer Engagement Admin Job Responsibility for Anglo American Job Vacancy

Additional information:
What we offer

When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time.

Who we are?

Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.

Inclusion and Diversity

Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.

How we are committed to your safety

Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies – from drones to data analytics – that are helping to make mining safer