About Purpose of Position: Product Support Supervisor Jobs at Anglo American

Job Description:
The Product Support Supervisor will supervise, monitor and execute the short-term activities required for the commercial provision of product support services from within the Commercial Technology support function to De Beer ignite clients both internal and external to De Beers Group of Companies.

Anglo American Product Support Supervisor Job Requirements

Anglo American Product Support Supervisor job requirements are following:-

Qualifications:
Minimum qualification requirement: Engineering or Scientific Diploma.
Role-Specific Knowledge and experience:

Operational support of C&I or electromechanical products.
Commercial customer service experience in a technical environment, dealing directly with customers.
Experience using common ERP packages namely SAP would be an advantage.

Product Support Supervisor Job Responsibility for Anglo American Job Vacancy

Key responsibilities will include:

Supervise and monitor the short-term activities by the Product Technicians in the designated support discipline such as on-site support; repairs and testing; commissioning; inspections.
Day to day coordination of support activities, effective delegation to reports, excellent client feedback, effective reporting to manager.
Issuing Repair Quotes, ensuring correct pricing, and that all recoverables are captured.
Monitoring and progressing customer Purchase Orders.
Maintaining accurate records of Repairs and Service transactions and ensuring Repair Orders are dispatched in the agreed lead time.
Answering customer queries regarding availability and lead times.
Reporting monthly financial figures.
Sourcing and purchasing components, materials and consumables.
Maintaining a sustainable and flexible supply network and resolving supply or quality issues with vendors.
Reserve and receive stock items on an as-needed basis for repair.
Book in personnel time, material costs, and execute on invoices.