About Purpose of Position: Product Technician Supervisor Jobs at Anglo American

Be part of our team. We are shaping the future of a global business with an innovative mindset and a fascinating product.

We are the world’s leading diamond company – a unique luxury business that thrives on the creativity, passion, and knowledge of our people.

To push our company forwards, we always need to think differently. We welcome diverse perspectives, people who spark fresh thinking and are not afraid to challenge assumptions.

In return, we provide you with a stimulating and supportive professional environment to grow and achieve your ambitions.

Anglo American Product Technician Supervisor Job Requirements

Anglo American Product Technician Supervisor job requirements are following:-

Qualifications:
Minimum qualification requirement: Engineering or Scientific Diploma
Role-Specific Knowledge and experience:

Operational support of C&I or electromechanical products
Commercial customer service experience in a technical environment, dealing directly with customers
Experience using common ERP packages namely SAP
Additional information:
Who we are:

Established in 1888, De Beers Group is the world’s leading diamond company with unrivalled expertise in the exploration, mining, sorting, valuing, selling and marketing of diamonds. Together with our joint venture partners, we operate in more than 20 countries across six continents.

We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us.

We build partnerships and connect with our people and their communities to make a positive contribution to the wider world. We’re constantly developing new ways to make an impact and build a beneficial legacy. We call it ‘Building Forever’ – it’s fundamental to our pioneering spirit and the purposeful way we do business.

Product Technician Supervisor Job Responsibility for Anglo American Job Vacancy

The Product Technician Supervisor will supervise, monitor and execute the short-term activities required for the commercial provision of product support services from within the Commercial Technology support function to De Beer ignite clients both internal and external to De Beers Group of Companies.

Key responsibilities will include:

Supervise and monitor the short-term activities by the Product Technicians in the designated support discipline such as on-site support; repairs and testing; commissioning; inspections.
Day to day coordination of support activities, effective delegation to reports, excellent client feedback, effective reporting to manager.
Issuing Repair Quotes, ensuring correct pricing, and that all recoverables are captured.
Monitoring and progressing customer Purchase Orders.
Maintaining accurate records of Repairs and Service transactions and ensuring Repair Orders are dispatched in the agreed lead time.
Answering customer queries regarding availability and lead times.
Reporting monthly financial figures.
Sourcing and purchasing components, materials and consumables.
Maintaining a sustainable and flexible supply network and resolving supply or quality issues with vendors.
Reserve and receive stock items on an as-needed basis for repair.
Book in personnel time, material costs, and execute on invoices.