About Purpose of Position: System Support Specialist Jobs at Anglo American

Job Description:
The rendering of SAP Payroll system support is a pivotal aspect of this role and consists of resolving of system incidents and bugs – fixes, change requests / system enhancements, compiling business system requirements, System Quality Assurance testing, first line support to End Users. You will also participate in system related projects, end user access and authorization of role requests.

Receive, record and resolve all Incidents and Bugs-Fixes according to Service Level Agreements

Receive, record and resolve all change requests, enhancement packs, functional updates and standard requests according to Service Level Agreements, Global Information Management process and best practice
Conduct projects effectively and efficiently through compiling business requirements specifications, development testing, end user testing and training and implementation according to Service Level Agreements, Global Information Management process and best practice
Receive, record and resolve all 1st line support according to Service Level Agreements, Global Information Management process and best practice
Perform ad-hoc bulk data uploads effectively and efficiently according to business needs, Service Level Agreements, Global Information Management process and best practice
Conduct the process of end user access and authorization role design changes to business needs, Service Level Agreements, Global Information Management process and best practice
Maintain, co-ordinate and optimize the usage of all the applicable software systems

Anglo American System Support Specialist Job Requirements

Anglo American System Support Specialist job requirements are following:-

Qualifications:
Grade 12
3-year degree or national diploma in IT or HR
SAP Certification
Experience:

5 years’ SAP Payroll System Support experience
SuccessFactors / Employee Central experience advantageous
Policy, process & procedure knowledge

System Support Specialist Job Responsibility for Anglo American Job Vacancy

Additional information:
Data collection, processing, analysis & reporting
Process analysis & design
Query management
Project management
Customer service orientation
Anglo American Limited, Global Shared Services

Anglo American has set its Burning Ambition to be the most valued mining company by all its stakeholders by 2023. A high-performing Global Shared Services (GSS) function, able to assist in driving the functional transformation agenda, as well as provide a broad range of critical support services to the business, is a key enabler to delivering this strategic objective.

The transformation of the existing GSS organisation will lay the foundations for GSS ambition to be a strategic asset for Anglo American and is therefore a critical project on the roadmap to delivering the Burning Ambition.

Core to delivering the GSS vision is a customer-centric approach to service management that clearly defines accountabilities across end-to-end processes and enables meaningful performance discussions between GSS, the Business Units and Functions.

Location

This opportunity will be based in Rosebank, Gauteng.

What we offer

When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time.

Inclusion and Diversity

Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.